~ Freight Broker Authority ~

Customer Service

Key Benefits to Providing Good Customer Service

• Increased Respect in the Freight Industry

• Increased Revenue

• Customer Satisfaction

 

Remember Me?

I'm The customer who goes into a restaurant, sits down, and patiently waits while the servers do everything but take my order.

I'm the customer who goes into a department store and stands quietly while the sales clerks finish their little chit-chat.

I'm the one who drives into a gasoline service station and never blows the horn, but waits patiently while the attendant finishes a comic book.

I'm the shipper who doesn't call back when a pick-up is missed or a shipment is delivered late, or is damaged or lost.

Yes, you might say I'm a good person, but do you know who else I am?

I'm the customer who never comes back!

It amuses me to see businesses spending thousands of dollars every year to get me back, when I was there in the first place.

All they had to do to keep me was to give me a little service, and show me a little courtesy!

Anonymous


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